Legal
Terms of Service
These Terms and Conditions ("Terms") govern your access to and use of the website and services of Bioqore Technologies LLC. Please read them carefully. For questions, please contact us.
Last updated: March 2026
1. Acceptance of Terms
By accessing or using the website, platform, or services of Bioqore Technologies LLC ("Bioqore," "we," "us," or "our"), including the Voyager platform and related software, you agree to be bound by these Terms and Conditions. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these terms. If you do not agree to these terms, do not use our services.
2. Description of Services
Bioqore provides AI-powered bioprocess optimization software and related services ("Services"), including the Voyager platform, which is designed to support biomanufacturing R&D, fermentation, and cell culture optimization. The specific features, scope, and delivery of the Services are set out in your order form, statement of work, or other agreement with Bioqore. We may update or modify the Services from time to time; we will notify you of material changes as required by your agreement.
3. Use of the Services
You agree to use the Services only in accordance with these terms, applicable law, and any documentation or policies we provide. You may not: (a) use the Services for any illegal purpose or in violation of any laws; (b) attempt to gain unauthorized access to our systems, other accounts, or data; (c) reverse engineer, decompile, or disassemble the Services except as permitted by law; (d) use the Services to build a competing product or service; or (e) resell or sublicense the Services without our prior written consent. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
4. Data, Privacy, and Security
Your use of the Services is also governed by our Privacy Policy. For the Voyager platform, data processing and security terms may be set out in a separate data processing or security addendum. In general, you retain ownership of your data. We process your data as necessary to provide the Services and as described in our Privacy Policy and any applicable agreement. You are responsible for ensuring that you have the right to provide any data you submit to the Services and that your use complies with applicable data protection and regulatory requirements.
5. Intellectual Property
Bioqore and its licensors own all right, title, and interest in and to the Services, including the Voyager platform, software, documentation, and all related intellectual property. These terms do not grant you any ownership in our technology or branding. You may not use our trademarks, logos, or trade names without our prior written consent. If you provide us with feedback or suggestions regarding the Services, we may use them without obligation to you.
6. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE FULLEST EXTENT PERMITTED BY LAW. BIOQORE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. THE SERVICES ARE TOOLS TO SUPPORT YOUR R&D AND DECISION-MAKING; YOU REMAIN RESPONSIBLE FOR YOUR OWN PROCESSES, VALIDATION, AND REGULATORY COMPLIANCE.
7. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BIOQORE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, REVENUE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES. IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (USD $100), WHICHEVER IS GREATER. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH CASES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
8. Indemnification
You agree to indemnify, defend, and hold harmless Bioqore and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these terms or applicable law; (c) your data or content; or (d) any dispute between you and a third party relating to the Services. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense.
9. Term and Termination
These terms apply for as long as you use the Services or have an active agreement with us. We may suspend or terminate your access to the Services if you materially breach these terms and do not cure the breach within a reasonable period after notice, or if required by law. Upon termination, your right to use the Services ceases. Provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability, and indemnification) will survive termination.
10. Changes to These Terms
We may update these Terms and Conditions from time to time. We will post the updated terms on this page and update the "Last updated" date. If the changes are material, we will provide additional notice (e.g., by email or through the Services) where required by law or your agreement. Your continued use of the Services after the effective date of the changes constitutes acceptance of the revised terms. If you do not agree, you must stop using the Services.
11. General
These terms, together with our Privacy Policy and any order form or agreement you have with us, constitute the entire agreement between you and Bioqore regarding the Services. If any provision is held invalid or unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right does not waive that right. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These terms are governed by the laws of the Commonwealth of Massachusetts, U.S.A., without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Massachusetts.
Contact
Get in touch
For questions about these Terms of Service, please contact us:
Bioqore Technologies LLC
3 Dean Road, Suite 130
Natick, MA 01760, USA