Privacy
Privacy Policy
This Privacy Policy describes how Bioqore Technologies LLC collects, uses, and protects your information when you use our website and services. For privacy-related questions or to exercise your rights, please contact us.
Last updated: March 2026
1. Introduction
Bioqore Technologies LLC ("Bioqore," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, the Voyager platform, and related services. Please read this policy carefully. By using our services, you consent to the practices described here. If you do not agree, please do not use our services.
2. Information We Collect
We may collect: (a) Information you provide: name, email address, company name, job title, and other contact or profile details when you sign up, request a demo, or contact us; (b) Usage and product data: how you use our website and the Voyager platform, including log data, device information, and feature usage, where applicable; (c) Bioprocess and R&D data: when you use Voyager, you may upload or generate data in your own environment; our architecture is designed so that such data remains in your infrastructure and is not sent to Bioqore unless you explicitly choose to share it (e.g., for support). We do not sell your personal information.
3. How We Use Your Information
We use the information we collect to: provide, operate, and improve our services; communicate with you about your account, support, or product updates; send marketing communications where you have opted in; comply with legal obligations; and protect our rights and the security of our services. We process personal data only for these purposes and in accordance with applicable law.
5. Data Location and Security
We use technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. For the Voyager platform, your bioprocess and R&D data typically remains in your own cloud or on-premises environment; we do not store that data on our servers unless you have agreed otherwise (e.g., for a specific support or analysis purpose). Where we process data, we do so in accordance with our security and compliance practices.
6. Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, or to resolve disputes. When data is no longer needed, we delete or anonymize it in accordance with our retention procedures.
7. Your Rights
Depending on your location, you may have the right to: access, correct, or delete your personal data; object to or restrict certain processing; data portability; and withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority. To exercise these rights, contact us at contact@bioqore.ai. We will respond in accordance with applicable law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. If changes are material, we will provide additional notice (e.g., by email or through the services) where required by law. Your continued use of our services after the effective date constitutes acceptance of the updated policy.
Contact
Get in touch
For privacy-related questions or to exercise your rights:
Bioqore Technologies LLC
3 Dean Road, Suite 130
Natick, MA 01760, USA